The 100% Satisfaction Guarantee is designed to provide Certified Comfort Experts with the ability to ensure
the comfort of their homeowners by offering an exclusive guarantee. If a homeowner is not satisfied with their
new system within one year of the original installation date, the installing CCE can take several actions to
restore the comfort of the customer.
1. Repair the problem at no charge to the homeowner*
2. Replace the installed equipment
3. Refund the cost of the Coleman branded hvac equipment**
*Requires the purchase of extended labor warranty. The extended labor warranty only covers Coleman branded equipment. All other accessories installed with your Coleman hvac system are covered by Price’s Plumbing’s standard 1 year warranty. Repairs to non Coleman branded equipment and accessories do not apply to the 100% satisfaction guarantee unless stated otherwise.
**Refund costs is determined at the time of purchase and installation. Refunds will be issued only for Coleman branded equipment only such as Coleman evaporator coil, Coleman outdoor condensing unit, Coleman gas fire furnace, Coleman branded accessories installed at the dwelling listed on the invoice.
The 100% Satisfaction Guarantee is separate from the First Year Unit Replacement, which is available on all of
our products that they install should a major component failure occur. Major components include a
compressor, outdoor coil, reversing valve and heat exchanger.
This guarantee does not cover any indoor air quality accessories, existing or new duct work, existing or any electrical upgrades, or other non Coleman components.
5 Year Labor warranty requires the purchase of a Premium Comfort Plan that covers the repaired equipment. You must maintain this Premium Comfort Warranty for the duration of the 5 year labor warranty. If you do not maintain the Premium Comfort Plan the labor warranty will default to a 1 year labor warranty. If you cancel an existing Premium Comfort Plan the warranty will end at the date the plan terminates.
10 Year Coleman Parts and Labor warranty is activated at the time your Coleman HVAC system is installed. This warranty is transferable. Regular maintenance should be performed yearly to prevent warranty denials.